Medication Delivery Computer Based Training

The "Medication Pathway and Processes..." training course was designed to teach clinical staff members about all assets of medication delivery, handling, and storage procedures.

Project Type

Computer Based Training Course

Project Date

Summer 2024

Tools Used

Articulate Rise 360

Due to the sensitive nature of the material within this course, access to view the full content is restricted. Previews of the course can be seen below.

Project Objectives

The building of a new medical facility and focus on technological advancements in the field presented the issue of changing workflows. Autonomous Mobile Robots (AMRs) and an upgraded Pneumatic Tube System were installed in the facility for the purpose of speeding up medication delivery times to patients. New processes and pathways were developed for how each of these pieces of equipment would be used in different ways to achieve the goal of faster delivery.

Training sessions regarding other topics were held during the completion of construction and installation and scheduled into the employees typical work schedules making it unfeasible to hold in-person training on this information. This course was developed to teach this wide reaching and vital content to the clinical staff involved in the new processes while allowing the learners the flexibility of completing it in their own time.

A major aspect of the course's development was the gathering of the content. Initially system executives, department leaders, and additional stakeholders met to determine what technology they wanted to implement into the new hospital and how current processes would change with these additions. After installation of the equipment was complete, training sessions were held with the vendors to understand how to operate each piece of technology. All of this information was incorporated into the course.

With a short timeline, I approached the creation of this course following a rapid prototyping process. This allowed me to condense the design and development stages into one phase which in turn produced a course that was ready for the first round of review earlier and created more time for additional rounds of review and iterations to be completed.

Using Articulate Rise and the company style guide streamlined the initial design of the course. Interactive blocks were incorporated to promote engagement with the content and facilitate deeper understanding of the changing processes and technology. A brief knowledge check at the end of the course was used not only to check for completion, but for actual learning of the new concepts and how they would be applied to their responsibilities as healthcare workers.

Project Process

Lessons Learned

As a major deliverable in my first corporate instructional design role, this project taught me important technical lessons and personal lessons. The timeline to design, develop, review, and release this course was roughly three months.

From working with numerous stakeholders and various changes to content, I learned to:

Continue to stay ahead of schedule when possible. The review stage of a deliverable with such a wide reach takes significantly longer and will go through multiple reviews before all of the information is settled upon. Staying ahead of schedule on your own work allows for you to not fall behind when the review does take longer.
Not wait to receive all review feedback before making changes. Review 360 allows for changes to be made and new iterations of the course to be released to that everyone is reviewing the most recent version. Addressing feedback as it is received prevents duplicate change requests being made. Filtering through the feedback and making those changes early also highlights the conversations around pending decisions that haven't yet been resolved by making those larger conversations visible to all reviewers rather than getting lost in other comments.

As for personal lessons, I learned to:

Trust my knowledge and training. Reviewers will always have conflicting opinions about design and personal beliefs on how content should be presented. It is more important to ensure that your design is consistent throughout an entire deliverable so the content is presented to learners in a coherent and logical manner.
Ask more questions. It is always better to take the time to confirm information rather than release outdated content. Decisions made on changing information do not always get relayed from those decision-making meetings. Asking questions, making the time for multiple rounds of reviews, and confirming information are vital steps to make sure the content being presented to learners is the most accurate and up-to-date.

The challenges faced while developing this course and the lessons learned from it have helped me grow into a more productive, proactive, and confident instructional designer.